Legal

Privacy Policy

How we collect, use, and protect your information when you use our website and services.

Introduction

We value your privacy and the protection of your personal data. This Privacy Policy explains what information we collect through our website, why we collect it, and how we handle it.

This policy applies to the use of this website and the information submitted through the support or demo request form.

What Data We Collect

When you submit a support or demo request through our website, we may collect the following information:

  • Name

  • Email address

  • Company name

  • Comment or message content

In addition, the website uses standard functional WordPress cookies necessary for basic site operation.

Purpose of Data Processing

We use the collected information solely to:

  • respond to your support or demo request

  • contact you regarding your enquiry

  • provide and improve our services

We do not use this information for unsolicited marketing.

Data Retention

We do not keep submitted form data longer than necessary to handle your request. In general, we apply a maximum retention period of 12 months unless an ongoing customer relationship or legal obligation requires longer storage.

Sharing Data with Third Parties

We do not sell or rent your personal data to third parties.

Your data may be processed by service providers we use for:

  • website hosting

  • email handling

  • website maintenance

These providers process data only on our behalf and under appropriate security measures.

Cookies

We use cookies in two categories. Essential cookies keep the site working and remember your cookie choice. They do not identify you personally and do not require your consent.

Statistics cookies show us how the site is used, and are only set if you accept them. You can change or withdraw your choice at any time using the cookie settings button. The table below lists every cookie we use, what it does and how long it lasts.

Essential

Essential cookies enable basic functions and are necessary for the proper function of the website.

NameDescriptionDuration
wpconsent_preferencesThis cookie is used to store the user's cookie consent preferences.30 days

Comments

These cookies are needed for adding comments on this website.

NameDescriptionDuration
comment_authorUsed to track the user across multiple sessions.Session
comment_author_emailUsed to track the user across multiple sessions.Session
comment_author_urlUsed to track the user across multiple sessions.Session

Google Tag Manager

Google Tag Manager simplifies the management of marketing tags on your website without code changes.

NameDescriptionDuration
cookiePreferencesRegisters cookie preferences of a user2 years
tdRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator.session

Statistics

Statistics cookies collect information anonymously. This information helps us understand how visitors use our website.

Google Analytics

Google Analytics is a powerful tool that tracks and analyzes website traffic for informed marketing decisions.

Learn more
NameDescriptionDuration
__utmcUsed only with old Urchin versions of Google Analytics and not with GA.js. Was used to distinguish between new sessions and visits at the end of a session.End of session (browser)
__utmzContains information about the traffic source or campaign that directed user to the website. The cookie is set when the GA.js javascript is loaded and updated when data is sent to the Google Anaytics server6 months after last activity
__utmvContains custom information set by the web developer via the _setCustomVar method in Google Analytics. This cookie is updated every time new data is sent to the Google Analytics server.2 years after last activity
__utmxUsed to determine whether a user is included in an A / B or Multivariate test.18 months
_gaID used to identify users2 years
_galiUsed by Google Analytics to determine which links on a page are being clicked30 seconds
_ga_ID used to identify users2 years
_gidID used to identify users for 24 hours after last activity24 hours
_gatUsed to monitor number of Google Analytics server requests when using Google Tag Manager1 minute
_gac_Contains information related to marketing campaigns of the user. These are shared with Google AdWords / Google Ads when the Google Ads and Google Analytics accounts are linked together.90 days
__utmaID used to identify users and sessions2 years after last activity
__utmtUsed to monitor number of Google Analytics server requests10 minutes
__utmbUsed to distinguish new sessions and visits. This cookie is set when the GA.js javascript library is loaded and there is no existing __utmb cookie. The cookie is updated every time data is sent to the Google Analytics server.30 minutes after last activity

Recaptcha

Google reCAPTCHA helps protect websites from spam and abuse by verifying user interactions through challenges.

NameDescriptionDuration
_GRECAPTCHAGoogle reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.179 days

Data Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, and unauthorised access.

Your Rights

You have the right to:

  • request access to your personal data

  • request correction of your data

  • request deletion of your data

  • object to data processing

You can submit such requests using the contact email address listed on the website.

Changes to This Policy

We may update this Privacy Policy if our practices or legal requirements change. The most current version will always be available on this page.

Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us using the contact details provided on the website.